Goblin Cola Privacy Policy

Effective Date: June 17th, 2025

At Goblin Cola, we value your privacy like a goblin treasures gold. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it when you interact with our services — including phone calls, text messages, and our website.

1. What Information We Collect

We may collect the following information:

  • Contact information: Phone number, name (if provided), email address (if applicable).

  • Call data: Recordings and transcripts of phone calls with our AI assistant.

  • SMS data: Message content, opt-in status, timestamps.

  • Website data: IP address, browser type, cookies, and interaction history.

2. How We Use Your Information

We use the information we collect to:

  • Deliver services (e.g., appointment scheduling, updates, reminders).

  • Respond to your inquiries and support requests.

  • Send SMS messages — only if you’ve explicitly opted in.

  • Improve our AI assistant and service quality.

  • Comply with legal and security obligations.

3. Sharing Your Information

We do not sell your information.
We may share your data with trusted third parties only when necessary:

  • Service providers: Like Twilio, to deliver SMS or handle voice calls.

  • Legal requirements: If required to comply with law enforcement or legal obligations.

4. SMS and Call Recording Disclosure

If you interact with our AI assistant via phone:

  • Your call may be recorded and transcribed.

  • We inform users that recordings may occur.

  • SMS messages are only sent after opt-in consent is given.

5. Cookies and Tracking

Our website may use cookies to:

  • Remember user preferences.

  • Track usage patterns to improve the site.
    You can disable cookies in your browser settings.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information.

  • Request deletion of your data.

  • Opt out of communications (e.g., texting STOP).
    To make such requests, email us at [insert contact email].

7. Data Retention

We retain information only as long as necessary to provide services, meet legal requirements, or resolve disputes. Voice recordings and SMS logs are stored securely and regularly reviewed.

8. Security

We use industry-standard practices to secure your information from unauthorized access, disclosure, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

Questions? Concerns? Compliments?
Contact us at: https://www.goblin-cola.com/contact

Stay safe, stay informed — and thanks for trusting Goblin Cola!